Returns & Exchanges

At Trilogy Natural Products AU, we want you to be completely satisfied with your natural skincare journey. If a product isn't right for you, we offer a 30-day return policy for items purchased directly through our website.

1

Check Eligibility

Ensure your item is unopened, in its original packaging, and was purchased within the last 30 days to qualify for a full refund or exchange.

2

Contact Support

Email our customer care team with your order number and the reason for return to receive your unique Return Authorization number.

3

Pack Your Items

Securely package the products to prevent damage during transit and include a note with your Return Authorization number inside the box.

4

Ship and Track

Send your parcel back to our warehouse using a trackable shipping service; once received and inspected, we will process your refund within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing