Frequently Asked Questions

Everything you need to know about our natural skincare and your order.

Are Trilogy products 100% natural?

We pride ourselves on using high-quality, natural ingredients. While we strive for 100% natural origin, some products contain safe, nature-identical preservatives to ensure product stability and shelf life.

Do you offer free shipping within Australia?

Yes, we offer free standard shipping on all Australian orders over $50. For orders under this amount, a flat rate shipping fee applies at checkout.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. If you experience a skin reaction, please contact our customer care team with photos and your order number for assistance.

Are your products tested on animals?

Absolutely not. Trilogy is a cruelty-free brand. We do not test our finished products or ingredients on animals, and we do not sell in markets that require animal testing.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Is your Rosehip Oil organic?

Yes, our flagship Certified Organic Rosehip Oil is 100% organic and cold-pressed to ensure the highest quality and potency for your skin.